Privacy Policy

1. Overview

Wagzly respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our website, software, onboarding forms, and related services.

2. Information We Collect

We may collect information such as:

• business and account information;
• customer contact details;
• pet information and related notes;
• appointment or onboarding form responses;
• communication preferences, including SMS opt-in status; and
• technical information such as device, browser, and usage data.

3. How We Use Information

We use collected information to:

• provide and operate Wagzly services;
• support client onboarding and appointment workflows;
• improve product functionality and user experience;
• communicate about the service, updates, and support matters;
• maintain security and prevent fraud or misuse; and
• comply with legal obligations.

4. SMS and Communications Data

If messaging features are used, we may store information related to communication preferences, message status, and consent records. Businesses using Wagzly are responsible for collecting any required consent before sending messages to end customers.

5. Sharing of Information

We do not sell personal information. We may share information with service providers, infrastructure partners, messaging providers, analytics tools, or legal authorities when reasonably necessary to operate the service, comply with the law, or protect rights and security.

6. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements, and meet legal obligations.

7. Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

8. Your Choices

Depending on your relationship to Wagzly and applicable law, you may have the right to request access, correction, deletion, or limitation of certain personal information. You may also opt out of certain communications where applicable.

9. Children’s Privacy

Wagzly is not directed to children, and we do not knowingly collect personal information directly from children.

10. Third-Party Services

Our service may rely on third-party platforms or providers. Their handling of information is governed by their own privacy practices and policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted unless otherwise stated.

12. Contact

For questions about this Privacy Policy, contact us at: support@wagzly.app